Frequently asked questions

We're glad you're reaching out to us! Do you have a question about your order? Please take a moment to read through our FAQ below, which covers the most frequently asked questions. Can't find your answer? You can always contact us at the bottom of this page.

Where is my parcel? After placing your order, it takes an average of 1 to 2 business days to process your order and 6 to 8 business days for your order to be delivered.

Estimated Total Delivery Time: 7 – 10 business days

 If these timeframes have passed, please do not hesitate to contact our customer service team.

Where can I find my tracking code? As soon as your order has been shipped, you will automatically receive a tracking code by email. Please also check your spam folder, as our emails sometimes end up there. Please note that it may take some time before your tracking link becomes active.

How can I track my order? You can track your order using the tracking number you received by email. Simply enter your tracking number on our tracking page to view the status of your delivery. You can do so on this page.

I am not satisfied with my order. Please visit our Refund & Return Policy page to return your parcel.

If you cannot find the answer to your question, you are always welcome to contact us:

Contact Mail : mail@elsieandbetts.com

Phone number: +44 1273 911590