Refund & Return Policy

Last updated: May 30, 2026

  1. Overview At Elsie & Betts, we want our customers to shop with complete confidence.
  2.  This return and refund policy clearly and transparently explains how returns, cancellations and refunds are handled.
  3. This return policy is subject to our Terms of Service.

This policy applies to all orders delivered and is fully compliant with applicable consumer protection regulations and Google Merchant Center requirements.

1. Right of Withdrawal (30-Day Return Window):

You have the right to withdraw from your purchase within 30 days of receiving the goods, without giving any reason.

To be eligible for a return:

  • The item must be unused, unworn, with original tags attached.
  • It should be returned in its original packaging where possible, or in suitable protective packaging.
  • The return request must be submitted within 30 days of delivery

Once your return request is approved, you must return the item within 30 days.

2. Non-Returnable Items:

 The following items cannot be returned:

  • Items that have been worn, washed, or damaged after delivery.
  • Personalised or custom-made items
  • Gift wrapping or additional service fees
  • For hygiene reasons, the following items cannot be returned unless faulty: underwear, swimwear, pierced jewelry and earrings.

These exceptions do not affect your rights if the product is defective or not as described.

3. Damaged, Defective or Incorrect Items:

 If you receive a damaged, defective or incorrect item, We will provide, at your choice, either a free replacement or a full refund at no additional cost.

Please contact us as soon as possible and provide the following:

  • Clear photos or a short video of the issue
  • Your order number
  • A brief description of the problem

In these cases, return shipping is free and we will provide a prepaid return label.

4. Return Costs

Return shipping is 100% free for all returns.

  • Whether your item arrived damaged, defective, or you simply changed your mind (personal reasons), Elsie & Betts covers all return shipping costs.
  • Free return shipping applies to all eligible returns as defined in Section 1.

5. How to Return an Item:

To request a return, please contact us using the information provided on our contact page.

Once your return is approved:

  • We will send you a prepaid return label and exact return address for your shipment.
  • Download and print the return label
  • Securely pack the item in its original packaging
  • Attach the return label to the package
  • Send the package to the return address communicated to you by our support team.

6. Refund Process Once the returned item has been received and verified:

  • Refunds will be processed within 7 business days
  • Refunds are issued using the original payment method
  • Processing times may vary depending on your bank or payment provider

Contact Information:

Business Name: elsie and betts

Company Name: ELSIE & BETTS SHOREHAM LTD

Company number: 10311084

Registered Address: 35 New England Road, Brighton, England, BN1 4GG

Contact Mail : mail@elsieandbetts.com

Phone number: +44 1273 911590

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